Replace Ink Cartridge. The Service Configuration Print is a useful tool for troubleshooting the Printer. The Service Configuration Print contains the following information about the Printer:.
Load media Roll media or at least an A0 Sheet into the Printer. The Service Configuration Print is divided into 7 different areas where you can find information to troubleshoot the Printer. This information is useful for troubleshooting Printhead problems and even knowing if the Printheads have been used with Non-HP Ink Cartridges. It will also tell you if a required calibration was performed or not. Welcome to ManualMachine. We have sent a verification link to to complete your registration. Log In Sign Up.
Forgot password? Enter your email address and check your inbox. Please check your email for further instructions. Enter a new password. DesignJet Series. Warranty The information contained in this document is subject to change without notice. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: - Ensure that the ac power outlet mains has a protective earth ground terminal. Electrostatic Discharge Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.
Safety Symbols General definitions of safety symbols are given immediately after the table of contents. WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. CAUTION The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product.
Graells, Sant Cugat del Valles Spain. Part Numbers Part Numbers for Printer options, accessories and service parts are located in Chapter 7.
Conventions A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting. Scan-Axis Calibration 2. Service Station Calibration 3. Troubleshooting Guide to Troubleshooting the Printer Introduction This chapter will guide you through the relevant steps to take when troubleshooting the Printer.
Troubleshooting System Error Codes. Performing the Necessary Service Calibrations Is the Printer calibrated correctly after replacing a component? Calibration error codes consist of a four digit number [XXXX]. Troubleshooting Initialization - Self Diagnostic Errors Chapter 4 - Service Tests and Utilities - describes the Printer initialization sequence and reports errors that may be reported when Printer initialization is performed. NOTE When clearing a media jam, sometimes media is stuck in the paper path.
To clear this, you must lift the media lever and insert thicker media into the paper path to push out the media that is still stuck there. The Carriage is at the incorrect height in relation to the Center Platen. A shutdown in each path will require different steps to resolve the problem as explained as follows. Check Printhead Cleaner Path This message appears whenever the Service Station Carriage does not move, either because of a bad cable connection, a defective motor or because of some obstacle inside the Service Station.
Check Printhead Path 1 This warning appears whenever friction on the Scan-Axis is too high: the electrical current needed by the Scan-Axis Motor to move the Carriage is too high, so before burning the motor or the Main PCA, this warning appears.
Check Printhead Path 2 This is a safety shutdown and occurs whenever there is a discontinuity in the Printhead path, because of an obstacle, oil drops on the Encoder Strip, the Carriage cover touching the tube guides, etc. Check Printhead Path 3 This is always caused by high friction in the Printhead path. Only in very special cases, when it happens inside the Left Hand Cover, incorrect assembly of the tube system causes it.
Replace Message "xx15 Replace" and "xx16 Replace" In certain circumstances e. Printhead crash without Printer shutdown , the message "xx15 Replace" or "xx16 Replace" may appear on the front panel. This is due to a temporal disconnection between the Printhead and the flex circuit in the Carriage Assembly.
To verify if there really is a problem with Vacuum, try the following: 1. In this case, replace the Center Platen Assembly Page This causes two main problems: 1. Color differences in different HP DesignJet Printers Color differences between one image printed on the HP DesignJet Series and the rest of the DesignJet platforms are due to the different chemistry of the series inks compared with the rest of the inks for other printers. Troubleshooting Banding at variable extreme environmental conditions The Accuracy Calibration has been done at normal environmental conditions, therefore printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in.
Banding due to Ink Cartridge replacement while printing A user has removed the Ink Cartridge while the Printer was printing, which has caused the Printer to stop. Black Smearing on HP Photo Imaging Gloss Narrow black lines can smear on this type of media, particularly if the lines are narrow and have white gaps in between them.
Worm marks cockle on part of plots on paper based media At high temperatures and under dry conditions, worm marks may occur on initial parts of plots when printing solid fill areas in medium tone colors.
Remove media" This message appears when the media sensor has detected media, but the line sensor has not detected the leading edge of the media at all or has found it in an incorrect position. There are three possible situations when this message comes up: 1. Troubleshooting 2. If the message comes up during the loading process, the Lens Cover Assembly is either not installed correctly or it is dirty.
User message "Warning: Incorrect type of tubes system" This error message appears if the electrical connector of the Ink Tubes System is not connected correctly especially after the Tubes have been replaced.
Troubleshooting Trailing Cable connection, so just reconnect the Trailing Cable again to double-check that the Printer now works. Troubleshooting Cutter Assembly Problems 1. This problem is solved in any A. NOTE 2. Troubleshooting Carriage and Scan-Axis Problems 1. Unknown Line Sensor ID. Media-Axis Problems 1. Printer unloads media it suddenly starts to rewind and unloads the media If the window was raised at exactly the same moment when the Printer moved the media e.
Troubleshooting Electronics Problems 1. Troubleshooting 3. In this way the time reported is the time needed to receive the data and to process it and the printing time is not taken into account. Make sure that the Printer is not processing or printing another job NOTE while doing this test, because this might have affect the outcome.
This is necessary to ensure that the print is completely dry before it can either touch the Media Bin or is rolled up with the Take-Up Reel. NOTE This dry time will be applied to all the prints. Language Selection is blocked in a brand new printer Normally the user has about 2 minutes initialization time to select the language in the Front Panel.
Incorrect type of Tubes Cartridge connector. Switch ON the Printer. Cartridge, you keep getting the the rear of the Ink 2 Open the door at the back of following message for one or Cartridge tube 3 the Left Hand Cover. XX02 Reseat been locked correctly. When you try to insert a The Printhead tube 1 Remove any Printhead s.
The first set of 6 alphanumeric characters consists of the System Error and the second set of 8 digits, when present, refer to the internal error data. Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: Continuable. Replace the APS Page Replace the complete APS Page The Printer has detected a leak in the Tubes System before the life of the System.
The Printer has detected a leak in the Tubes System after the life of the System. Welcome to ManualMachine. We have sent a verification link to to complete your registration. Log In Sign Up. Forgot password? Enter your email address and check your inbox. Please check your email for further instructions.
Enter a new password. Designjet First Edition, August Warranty The information contained in this document is subject to change without notice. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: - Ensure that the ac power outlet mains has a protective earth ground terminal.
Electrostatic Discharge Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. WARNING The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury.
CAUTION The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product.
Graells, Sant Cugat del Valles Spain. Part Numbers Part Numbers for Printer options, accessories and service parts are located in Chapter 7. Conventions A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.
Scan-Axis Calibration 2. Service Station Calibration 3. Troubleshooting Guide to Troubleshooting the Printer Introduction This chapter will guide you through the relevant steps to take when troubleshooting the Printer.
Troubleshooting System Error Codes Chapter 2 - System Error Codes - contains a list of system error codes and their respective descriptions and recommended corrective actions.
Without this information, HP Support Personnel cannot help you. Performing the Necessary Service Calibrations Is the Printer calibrated correctly after replacing a component?
Calibration error codes consist of a four digit number [XXXX]. Troubleshooting Initialization - Self Diagnostic Errors Chapter 4 - Service Tests and Utilities - describes the Printer initialization sequence and reports errors that may be reported when Printer initialization is performed. The Printer does not Power ON 1. NOTE When clearing a media jam, sometimes media is stuck in the paper path.
To clear this, you must lift the media lever and insert thicker media into the paper path to push out the media that is still stuck there. A shutdown in each path will require different steps to resolve the problem as explained as follows. Printhead Cleaner Path 1. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels using the Media Lever and clear the obstruction.
Troubleshooting 2. Reload the media. Switch the Printer ON. Velocity Shutdown 2 1. To verify if there really is a problem with Vacuum, try the following: 1. This causes two main problems: 1. Color differences in different HP DesignJet Printers Color differences between one image printed on the HP DesignJet Series and the rest of the DesignJet platforms are due to the different chemistry of the series inks compared with the rest of the inks for other printers.
Troubleshooting Banding at variable extreme environmental conditions The Accuracy Calibration has been done at normal environmental conditions, therefore printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in. Banding due to Ink Cartridge replacement while printing A user has removed the Ink Cartridge while the Printer was printing, which has caused the Printer to stop.
Black Smearing on HP Photo Imaging Gloss Narrow black lines can smear on this type of media, particularly if the lines are narrow and have white gaps in between them.
Worm marks cockle on part of plots on paper based media At high temperatures and under dry conditions worm marks may occur on initial parts of plots when printing solid fill areas in medium tone colors. Service config. Copies Inked area, Software 1. Options Media Troubleshooting. Troubleshooting Ink Cartridge Info. Troubleshooting Printhead Info. How to Print the Service Configuration Print 1. Make sure the Front Panel cable and the Aerosol Fan cables are secured inside the Right Hand Cover with cable clamps and retaining pins.
Make sure cables pass through slot at rear of chassis on the right hand side otherwise the Cover cannot be properly installed and cables may be damaged.
Remove the Top Cover - Refer to Page Remove the following Type B screws from the upper part of the Back Cover:. Open the Top Cover and pull the Carriage out along the Printer to the position shown.
Push in the 2 retaining clips either side of the Printhead Tube Connector. Push the button to release the Printhead Tubes in the Carriage. Release the Retaining Clip by pulling it away from the holding brackets. The complete assembly can now be removed by sliding the Ink Cartridge Connector out from the rear of the Left Hand Cover.
The Front Panel displays the message shown. Wait about 60 seconds for the next instruction. Remove the Setup Printheads from the Printhead Carriage. The procedure you select depends on the part you want to access. Remove the Back Cover - Refer to Page Remove Electronics Module - Refer to Page Disconnect connector from Ink Leak.
Do steps 1 to 5 of the EMC Covers as one assembly procedure. Do steps 1, 2 and 6 of the EMC Covers as one assembly procedure. Remove the 5. Slide the Trailing Cable Guide out of the Carriage. NOTE Take care when removing and inserting these screws as they are easily damaged and not easy to access. Welcome to ManualMachine. We have sent a verification link to to complete your registration. Log In Sign Up. Forgot password? Enter your email address and check your inbox.
Please check your email for further instructions. Enter a new password. Designjet , HP Designjet , service manual Download for 1. Removal and Installation Introduction This chapter is a step by step guide to the removal and installation of the key components in the Printer. Safety Precautions Safety symbols - Immediately after the table of contents. WARNING Serious shock hazard leading to death or injury may result if you do not take the following precautions: Ensure that the ac power outlet mains has a protective earth ground terminal.
Switch the printer off, and disconnect it from the power source prior to performing any maintenance. Windows 11 Support Center. Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - See details. Serial number:. Product number:. Warranty end date:. Warranty removed from product: This product was designated to be returned to HP.
Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product.
Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.
Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product.
It matches the product:. Please return to the product information page and verify the numbers provided or try again later. Errors can be displayed in many formats.
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